Submit a withdrawal or refund request.

Note on the withdrawal right for digital content under Section 356 (5) German Civil Code

For contracts covering digital content that is not delivered on a physical medium, the statutory withdrawal right may expire once performance has begun and you explicitly agreed that execution starts before the withdrawal period ends, while acknowledging that this consent causes the withdrawal right to lapse.

We review every request individually. Statutory entitlement, technical remediation, and any goodwill solution are checked separately; there is no automatic entitlement to a refund.